How do I reach a person?
Ask Lertha, the assistant on this site. If it cannot help, it takes your email and a real person replies.
Start with the chat on this site. Ask Lertha is the website assistant: it answers from these help pages, and when it cannot help it takes your email address and passes the question to the team, who reply by email. It is not Wendy: Wendy is your coach inside the app, and she is the one who sees your money. The website assistant cannot see any account.
Why there is no support email address
We deliberately do not publish a support email address or a phone number. Published addresses get harvested, and in this market what comes back is impersonation: fake support lines and fake replies asking people for OTPs. Routing everything through the chat means there is no address in the wild to imitate, and anything genuine from us arrives from a lertha.com address in reply to something you sent.
If your money is at risk right now
Contact your bank first. They can freeze an account and reverse a transfer; we cannot see or touch your accounts.
For a formal data protection request under the Nigeria Data Protection Act, the privacy policy carries the contact details we are required to publish.
Still stuck?
Ask Lertha reads these pages and cites them. If it cannot help, it passes your question to the team and a person replies by email.
Last updated 19 September 2026